I did not receive the item I ordered

If the wrong item has found its way into your order instead of the one intended, Contact Us within 10 days upon receipt of your order, and we will either replace it, offer you a full refund or provide you with a coupon code to use on your next order. In order to receive your replacement or refund, the original item must be returned to theHoneyman in its original state. We will provide you with a return addressed courier satchel at no extra cost. Your replacement, refund or coupon code will be will be processed within 14 working days upon receiving your item. 

Damaged or imperfect items

We take great care in packaging your order before it begins journey to you, although once it has left theHoneyman it is then in the hands of our Courier Company. Should your order not arrive in proper condition, depending on the situation you may receive a full replacement, refund, or a coupon code to use on your next order. Please Contact Us for details.

My order did not arrive

If you have been waiting patiently and your order has not arrived yet, you can check your track & trace code to see the whereabouts of your order. If the track & trace states your order has in fact been delivered, but you are unable to locate it, we can start an investigation with the Courier Company on your behalf.

Neither theHoneyman nor the Courier Company are able to refund or replace items that have either been damaged, lost or stolen after having been delivered to your property.’

If you are unsure about your order, or would like further assistance, please Contact Us.

I no longer want these items / I have changed my mind

theHoneyman is unable to accept a return if you have simply changed your mind, or no longer want your order. All orders are considered final.

theHoneyman is committed to protecting your rights under the New Zealand Consumer Guarantees Act. If you have any queries, feel free to get in touch and Contact Us.