I did not receive the item I ordered
If the wrong item has found its way into your order instead of the one intended, contact us within 10 days upon receipt of your order, and we will either replace it, offer you a full refund or provide you with a coupon code to use on your next order. In order to receive your replacement or refund, the original item must be returned to theHoneyman in its original state. We will provide you with a return addressed courier satchel at no extra cost. Your replacement, refund or coupon code will be will be processed within 14 working days of receiving your item.
Damaged or imperfect items
We take great care in packaging your order before it begins journey to you, although once it has left theHoneyman it is then in the hands of our Courier Company. Should your order not arrive in proper condition, depending on the situation you may receive a full replacement, refund, or a coupon code to use on your next order. Please Contact Us for details.
My order did not arrive
If you have been waiting patiently and your order has not arrived yet, you can check your track & trace code to see the whereabouts of your order. If the track & trace states your order has in fact been delivered, but you are unable to locate it, we can start an investigation with the Courier Company on your behalf.
Unfortunately neither theHoneyman nor the Courier Company are able to refund or replace items that have either been damaged, lost or stolen after being delivered to your property.’
If you are unsure about your order, or would like further assistance, please Contact Us.
I no longer want these items / I have changed my mind
Unfortunately theHoneyman is unable to accept a return if you have simply changed your mind, or no longer want your order.
theHoneyman is committed to protecting your rights under the New Zealand Consumer Guarantees Act. If you have any queries, feel free to get in touch and Contact Us.
Our honey goes through a journey before meeting you
Our little honey bees work hard to bring you theHoneyman products you know and love. But how do we bring you our signature smooth and silky velvet grade honey?
Read on below to learn more about our process.
A blooming beginning
It begins with the blooming of New Zealand native flowers across the countryside in remote, pristine locations where our bees start the process of bringing you your favourite sweetness.
Different native flowers prefer different parts of New Zealand, and we work closely with our trusted beekeepers to bring you your favourite varieties.
All theHoneyman honey is 100% natural pure New Zealand Honey.
Only taking what we need
Our bees work hard to bring you our delicious collection of honey. We only take what we need to ensure hive health and keep our little worker bees happy.
75% of beekeepers in New Zealand operate 10 hives or fewer, and through working closely together we support local industry.
After being extracted and filtered through a 200 micron sized filter, our creaming process begins. This is done in a controlled environment where the temperature and speed are carefully set, which slowly breaks down the sugar crystals over 72 hours and creates our signature silky smooth, velvet grade honey you love.
Our creaming process is natural, and leaves all the beneficial healthy goodness intact inside our honey.
Regular raw honey will naturally recrystallise after 1-2 months. Creamed honey stored well will naturally recrystallise after 6-7 years.
Packaged for you
After samples are sent away for independent laboratory testing to guarantee and certify the highest quality, our honey is lovingly packaged into our jars, before making their way to you to enjoy.
Only the finest quality New Zealand honey makes it into our products and is selected by us for you, anything less than the best is not theHoneyman.
The best New Zealand honey
We're incredibly proud of our honey, and hope you enjoy our products as much as we've enjoyed making them for you.
What are you waiting for? Try some for yourself!