Where are you based?
We are based in Mount Maungnui in the beautiful Bay of Plenty in New Zealand. It is from here that we dispatch all orders directly to you.
What are your shipping fees?
New Zealand - Urban areas $8.99, Rural areas $13.99 & free shipping nationwide for all orders over NZD $60
• Free shipping to Canada for all orders over CAD $100
• Free shipping to China for all orders
• Free shipping to Hong Kong for all orders
• Free shipping to South Korea for all orders over TWD $3,000
• Free shipping to Taiwan for all orders over KRW ￦ 100,000
• Free shipping to USA for all orders over USD $100
• Free shipping to Vietnam for all orders over VND $2,500,000
For other international destinations or amounts less than stated above, your shipping charges will be calculated at checkout based upon the weight of your order.
Do you ship internationally?
Yes! Currently we ship to Australia, Canada, China, Fiji, France, Germany, Hong Kong, Hungary, Ireland, Singapore, South Korea, Taiwan, United Kingdom, USA and Vietnam. Alternatively you can Contact Us to let us know where to ship to next.
Is your honey real?
Our honey is genuine 100% pure New Zealand Honey. We work closely with trusted beekeepers across New Zealand to bring you the varieties you love.
Every jar of our honey is able to be traced right back to the beekeeper it came from, and all of our Manuka Honey is independently laboratory certified for MGO content to ensure the MGO levels are truly as stated on each jar.
What is the difference between honey varieties?
Honey comes from the nectar of flowers. At theHoneyman we have selected several kinds of native New Zealand flora from which we bring you our range of signature velvet grade smooth honey. Each variety has its own unique tasting notes and benefits.
How long until my order arrives?
We know you can’t wait until your sweet treats arrive and so we dispatch orders as quick as we can. Orders within New Zealand usually take between 3-5 days* to arrive depending on whereabouts in the country they are travelling to. Please keep in mind though that rural delivery will take an extra 1-2 days*.
International delivery timeframes vary depending on where in the world they are being shipped. We use DHL Express for our international shipping, with most orders being delivered within 5-7 business days*
A tracking code will be sent to you once your order is on it's way.
*Due to COVID-19 shipping times may vary
My order has not arrived?
If you have been waiting patiently and your sweet indulgence has not arrived yet, you can check your track & trace code to see the whereabouts of your goodies. If the track & trace states your goodies have in fact been delivered, but you cannot locate them, we can start an investigation with the Courier Company on your behalf.
Unfortunately neither theHoneyman nor the Courier Company are able to refund or replace items that have either been damaged, lost or stolen after having been delivered to your property.
I can’t find what I am looking for?
We are always working on new and exciting products to add to our range in the future. If there is a particular product you are looking for but can’t find, or an idea you have for us, then you can Request a Product.
What is Request a Product?
Any products you cannot find on our website, or if you have ideas for what our next products should be, you can let us know by using our Request a Product feature.
Damaged or imperfect products
We take great care in packaging up your order before it begins it's journey to you, although once it has left theHoneyman it is then in the hands of our Courier Company. Should your order not arrive in perfect condition, depending on the situation you may receive a full replacement, refund, or a coupon code to use on your next order. Please Contact Us for more details.