Privacy policy

Last updated: 02 August 2026

theHoneyman Limited ("theHoneyman," "we," "us," or "our") operates honeyman.co (the "Site") to provide information about, and enable enquiries regarding, our New Zealand honey, Manuka honey, lozenges, sparkling Manuka water, and mead products for hospitality, distribution, wholesale, and bulk export partners. This Privacy Policy describes how we collect, use, and disclose personal information when you visit or use the Site, submit an enquiry, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using the Site, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

Personal Information We Collect

We collect the following categories of personal information, depending on how you interact with the Site:

Enquiry and contact information. When you submit a Distribution & Wholesale, Bulk Manuka Honey, Hospitality Supply, or general Contact enquiry, we collect information such as your name, email address, phone number, company or venue name, company website, destination market or country, business type, product interest, estimated order volume, and any additional information you choose to provide.

Communications. Information you include when you contact us directly, such as by email or phone, including any attachments you provide (for example, business documentation or catalogues).

Device and usage information. Information about your device, browser, and network connection, your IP address, and how you interact with the Site, collected through cookies and analytics tools (see "Cookies and Analytics Tools" below).

We do not operate a direct-to-consumer webshop, and we do not knowingly collect payment card or financial account information through the Site. [Confirm and amend this section if the Site's checkout function processes any transactions.]

How We Collect Personal Information

  • Directly from you, when you complete an enquiry form, contact us by email or phone, or otherwise communicate with us.
  • Automatically, through cookies and analytics tools when you browse the Site.
  • From our service providers, including Shopify (which hosts the Site) and analytics providers who process information on our behalf.

How We Use Your Personal Information

We use personal information collected through the Site to:

  • Respond to and process your enquiry, including assessing market, channel, and volume fit for distribution, wholesale, hospitality, or bulk supply requests.
  • Provide pricing, documentation, samples, and other commercial information relevant to your enquiry.
  • Communicate with you, including to follow up on enquiries and maintain an ongoing business relationship.
  • Understand how visitors use the Site, so we can maintain and improve it.
  • Comply with applicable legal obligations, including New Zealand export and customs requirements where relevant to a supply relationship.
  • Detect and prevent spam, fraud, or misuse of our enquiry forms.

We do not sell personal information, and we do not use information submitted through our enquiry forms for unrelated marketing purposes without your consent.

Cookies and Analytics Tools

We use analytics and website-behaviour tools, including Hotjar, to understand how visitors use the Site - for example, through heatmaps, session recordings, and usage analytics. These tools may collect information such as your device, browser, IP address, pages visited, and on-page interactions.

Where these tools record interactions with input fields (such as our enquiry forms), typed characters are masked and not recorded in readable form. [Confirmed default behaviour for Hotjar; confirm equivalent input-masking configuration is active for Contentsquare before publishing.]

Depending on your location, we may request your consent before non-essential cookies or analytics tools are activated on your device. You can manage cookie preferences via [cookie banner / browser settings — to be confirmed based on final Shopify configuration].

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, which hosts the Site and processes information on our behalf. See Shopify's own privacy policy at https://www.shopify.com/legal/privacy for further information.
  • Service providers who support our operations, such as analytics providers (Hotjar), IT hosting, and customer communication tools.
  • Regulatory or government authorities, where required for export, customs, or other legal compliance purposes.
  • Professional advisers, such as legal or accounting advisers, where necessary.
  • In connection with a business transaction, such as a merger, sale, or restructuring of theHoneyman.
  • Where required to comply with applicable law, or to protect the rights, property, or safety of theHoneyman, our partners, or others.

We do not disclose personal information to third parties for their own independent marketing purposes.

International Transfers

theHoneyman is based in New Zealand. Information you provide may be processed or stored outside New Zealand, including by our service providers such as Shopify and our analytics providers, who may operate servers in other countries. Where we transfer personal information internationally, we take reasonable steps to ensure it continues to be protected consistently with this Privacy Policy and applicable law.

Data Retention

We retain personal information collected through enquiries for as long as necessary to respond to your enquiry, maintain any resulting business relationship, and comply with our legal, accounting, and export documentation obligations. Where information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend not sending highly sensitive information (such as financial account details) to us via unsecured channels.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.
  • Correct personal information you believe is inaccurate.
  • Request that we delete personal information we hold about you, where reasonably practicable and subject to our legal obligations.

If you are located outside New Zealand, you may have additional rights under the law of your jurisdiction (for example, the UK/EU General Data Protection Regulation). We will respond to requests in accordance with applicable law.

To exercise any of these rights, contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the New Zealand Office of the Privacy Commissioner (privacy.org.nz) or, if applicable, your local data protection authority.

Children's Information

The Site is intended for business use and is not directed at children. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page will indicate when this Privacy Policy was last revised.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

theHoneyman Limited Email: honey@honeyman.co Phone: +64 21 083 25106